Title: The Future of Primary Care: Online AI Tools to the Rescue? In today’s fast-paced world, accessing healthcare has become increasingly challenging due to the shortage of primary care providers. This issue is particularly prevalent in Massachusetts, where a recent report revealed that the state’s primary care workforce is shrinking at an alarming rate compared to other states. However, some health networks are turning to artificial intelligence (AI) for solutions. Mass General Brigham, the largest hospital chain in Massachusetts, recently launched its new AI-supported program called Care Connect. This innovative tool aims to address the primary care provider shortage by providing patients with online access to healthcare professionals through an AI platform. The program was a lifesaver for Tammy MacDonald when she found herself without a primary care physician after her doctor’s sudden passing. MacDonald, who needed refills on her blood pressure medications and follow-up appointments due to a breast cancer scare, called 10 local practices near her home in Westwood, Massachusetts. To her surprise (and disappointment), none of them were accepting new patients or could see her within a reasonable timeframe. This experience left MacDonald feeling shocked and frustrated considering Boston’s reputation for having great medical care. The Care Connect program offers hope to individuals like MacDonald who are struggling to find primary care providers in their area. By utilizing AI technology, the platform connects patients with healthcare professionals online without requiring them to physically visit a clinic or wait months for an appointment. This not only saves time but also ensures that people receive timely medical attention when needed most. As we look towards the future of primary care, it seems clear that innovative solutions like Care Connect will play a significant role in addressing the provider shortage and improving patient access to healthcare services. While there may be concerns about relying too heavily on AI technology for such critical aspects of our lives, programs like this demonstrate its potential benefits when used responsibly and effectively. In conclusion, the launch of Mass General Brigham’s Care Connect program signifies a promising step forward in addressing the primary care provider shortage through innovative use of artificial intelligence. As more healthcare organizations adopt similar strategies, we can expect to see significant improvements in patient access to quality medical care across the United States and beyond.
Source: [Original Article](https://www.npr.org/sections/shots-health-news/2026/01/09/nx-s1-5670382/primary-care-doctor-shortage-medical-ai-diagnosis)
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